Customer satisfaction : a SERVQUAL study on QB House hair salons.

Customer satisfaction : a SERVQUAL study on QB House hair salons.

The purpose of this research is to explore the differences between consumer expectations of the QB House concept and their perceptions of the actual service. It attempts to identify and give explanations to the areas in which customers expectations have not been met. At the same time, it aims to bet...

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書目詳細資料
Main Authors:	Seet, Karen., Tan, Serene., Chia, Gavin Wei Quan.
其他作者:	Hooi, Den Huan
格式:	Final Year Project
出版:	2008
主題:	DRNTU::Business::Industries and labor
在線閱讀:	http://hdl.handle.net/10356/9848
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!

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