Evaluation of the service quality of hospital X through the use of the SERVQUAL model

• المؤلفون الرئيسيون: Tan, Leng Lee, Neo, Constance Chee Hui, Tein, Yoke Peng
• مؤلفون آخرون: Lee, Pui Mun
• التنسيق: Final Year Project
• منشور في: 2008
• الموضوعات: DRNTU::Business::Industries and labor
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/11274

This project aims to measure the service quality of Hospital X using the SERVQUAL model.This includes the study of the service quality in five dimensions (ie. Tangibility, Responsiveness, Empathy, Assurance and Reliablity) and gaps between the expectations and perceptions of the management, employes...