Customer satisfaction in the personal grooming service industry in Singapore.

• المؤلفون الرئيسيون: Lim, Hwee Hong., Ong, Corinne Pei Pei., Chua, Teresa Lee Ling.
• مؤلفون آخرون: Lee, Pui Mun
• التنسيق: Final Year Project
• منشور في: 2008
• الموضوعات: DRNTU::Business::Industries and labor
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/9909
• المؤسسة: Nanyang Technological University

This paper attempts to measure the customer satisfaction level in the personal grooming service industry in Singapore. The focus is on the level of service quality in three segments, namely the skincare service segment, the manicure/pedicure service segment and the spa service segment.