Challenges of a New Zealand information communication technology company in the call center business.

Challenges of a New Zealand information communication technology company in the call center business.

Analysis of New Zealand’s competitive environment in the call center business using Porter’s (1980) Five Forces. Identification of the critical success factors and challenges of this industry through qualitative studies, literature reviews and interviews.

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書目詳細資料
Main Authors:	Chua, Bee Luan., Lim, Chooi Hoe., Ng, Ginny Tuan., Yeo, Khee Teck.
其他作者:	Tang, Hung Kei
格式:	Theses and Dissertations
出版:	2008
主題:	DRNTU::Business::Industries and labor
在線閱讀:	http://hdl.handle.net/10356/7193
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!
機構:	Nanyang Technological University

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