The implications of work schedule on the well-being, social interaction and stress of call center employees

• المؤلفون الرئيسيون: Geronimo, Allen Gayle A., Medina, Alessandra R., Menghrajani, Roshini I.
• التنسيق: text
• اللغة: English
• منشور في: Animo Repository 2009
• الموضوعات: Call centers > Employees; Hours of labor; Shift systems; Social interaction; Stress (Psychology); Stress (Physiology); Psychology
• الوصول للمادة أونلاين: https://animorepository.dlsu.edu.ph/etd_bachelors/5697

The study focused on examining the work schedule and its effects on general well-being, social interaction within the workplace, and stress level of day-shift and night-shift call center employees. There were 200 participants for the quantitative approach. Results show that night-shift employees hav...