Service quality & customer retention in B2B E-commerce.

Service quality & customer retention in B2B E-commerce.

This empirical study aims at determining service quality and customer retention in Business-to-Business E-commerce.

Saved in:

書目詳細資料
Main Authors:	Ketan Chhotalal Modha., Cholayil Sudharman Shyam.
其他作者:	Gilbert, Arthur Lee
格式:	Theses and Dissertations
語言:	English
出版:	2008
主題:	DRNTU::Business::Marketing::Consumer behavior
在線閱讀:	http://hdl.handle.net/10356/7388
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!

相似書籍

A way toward customer retention in the Singapore services industry.
由: Chen, Pei-Yi.
出版: (2011)

Why does a consumer adopt online shopping : exploring the antecedents of TAM in B2C e-commerce.
由: Zhao, Nan.
出版: (2011)

Hypermarket convenience : its dimensions and implications on customer retention.
由: Seah, Sindee Pei Ling., et al.
出版: (2008)

You will never walk alone : relationship strength and customer retention.
由: Koh, Shu Er., et al.
出版: (2008)

Preliminary model of the association between relationship strength and customer retention.
由: Wong, Jimmy Shiang Yang.
出版: (2008)

Investigating drivers of customer loyalty in service industries : the relationship between customer value, customer satisfaction, switching costs and customer loyalty
由: Xia, Jiulong
出版: (2008)

Customer satisfaction on the usage of Singlish in the service industry.
由: Chew, Min., et al.
出版: (2013)

Impact of environmental stimuli on customers' price-quality-value perceptions.
由: Foo, Min Hui., et al.
出版: (2008)

Exploratory study on consumers’ perceptions of service quality of coffee outlets in Singapore.
由: Sim, David., et al.
出版: (2008)

Philippine e-commerce laws and their effect on the buying behavior of customers of B-C online transactions
由: De Castro, Thomas John Thaddeus F.
出版: (2007)

Consumer behaviour towards themed establishments : a study of consumer retention in local themed establishments.
由: Ng, Xinyao., et al.
出版: (2008)

Service quality antecedents and their relationship with repurchase intention in the Singapore low-cost carrier market.
由: Goh, Dian Yang., et al.
出版: (2011)

Local versus non-local customer-contact personnel : an influencing factor on Customer Satisfaction?
由: Liu, Zhiming., et al.
出版: (2012)

Customers' perspective of the 1900 audioline
由: Low Yin Ting, Tan Wei Heng, Toh Ai Ling
出版: (2014)

Modeling customers' intentions to repurchase online.
由: Li, Shenyu.
出版: (2008)

Customer complaint behaviour of Singaporeans vs. non-Singaporeans in mid-range restaurants : evidence from generation Y customers.
由: Koh, Chiat Ying., et al.
出版: (2009)

A study on customer satisfaction in the retail sector.
由: Lim, Caroline Wei Ping., et al.
出版: (2008)

Human resource perspective on customer purchasing decision of cameras.
由: Chang, Yiling., et al.
出版: (2008)

The study of customer satisfaction and its consequential effect on loyalty.
由: Tan, Pei Sze., et al.
出版: (2008)

A study of customer satisfaction in the telecommunications industry in Singapore.
由: Mak, Chung Mun., et al.
出版: (2008)

Study of the factors influencing customer patronage to Spinelli Coffee Company.
由: Sng, Adrian Tiam Huat., et al.
出版: (2008)

How customers interact with companies offering faulty products : an exploratory study in Singapore.
由: Soh, Ying Hui., et al.
出版: (2008)

Understanding customer loyalty and its antecedents : an analysis from the mobile phone market
由: Lai, Shui Fa, et al.
出版: (2008)

Money for goods/skills/services or goods/skills/services for money? their histories matter.
由: Soh, Ivy Hwee Fun., et al.
出版: (2008)

The social impact : effects of social fillers and service provider control on service evaluations
由: Tan, Aik Hong, et al.
出版: (2012)

Impulse buying for services.
由: Goh, Cai Qin., et al.
出版: (2008)

The effects of brand equity and service quality on customer revisit intention in fast casual restaurants
由: Padua, John Romar B.
出版: (2018)

Comparison of a foreign hypermarket and local heartland stores in Singapore : why do customers prefer one to the other?
由: Chen, June Shuwei., et al.
出版: (2008)

Levels of customer dissatisfaction and complaint behavior
由: Go, Allen D., et al.
出版: (2007)

Exploratory study on gender differences in service perception.
由: Ong, Geok San., et al.
出版: (2008)

Exploratory marketing study on gender perceptions on services.
由: Thio, Yi Ling., et al.
出版: (2008)

Buyer behaviour of consumers towards broadband services in Singapore
由: Ang, Zhi Yi, et al.
出版: (2008)

Study of switching behavior among mobile services plans.
由: Foo, Seow Wei., et al.
出版: (2008)

Antecedents of consumers' usage intentions of self-service technologies.
由: Lim, Ee May., et al.
出版: (2010)

How does gamification in an e-commerce platform drive customer experience of selected accounting students? The mediating roles of perceived enjoyment and brand engagement
由: Caponpon, Jude S., et al.
出版: (2023)

Investigating service preferences in air travel : a gender perspective.
由: Gozali Jourdan., et al.
出版: (2008)

The local area network industry - what price the value of service?
由: Lim, Hee Joo, et al.
出版: (2015)

The influence of price, perceived risk and perceived quality in flight selection.
由: Ng, Poh Beng.
出版: (2008)

Comparative study of consumer loyalty among Internet Service Providers in Singapore
由: Ang, Han Hoe, et al.
出版: (2008)

Examining the impact of culture, transnationalism, globalization and product involvement on customer purchase behavior of Japanese anime products
由: Chen, Johnson Wang, et al.
出版: (2023)