Modha., K. C., Shyam., C. S., & Gilbert, A. L. (2008). Service quality & customer retention in B2B E-commerce.
استشهاد بنمط شيكاغوModha., Ketan Chhotalal, Cholayil Sudharman Shyam., و Arthur Lee Gilbert. Service Quality & Customer Retention in B2B E-commerce. 2008.
MLA استشهادModha., Ketan Chhotalal, Cholayil Sudharman Shyam., و Arthur Lee Gilbert. Service Quality & Customer Retention in B2B E-commerce. 2008.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.