Public's perception of the bus service standards in Singapore.

Public's perception of the bus service standards in Singapore.

This report seeks to assess the service quality standards of Singapore's public bus services from a commuter's perspective and compares the performance of SBS Transit and TIBS, using the SERVQUAL model. Recommendations for improvements to the service providers are also suggested.

محفوظ في:
التفاصيل البيبلوغرافية
المؤلفون الرئيسيون: Quek, Boon Hwee., Tan, Yong Seng., Teng, Kelvin Hua Hon.
مؤلفون آخرون: Yao, Shuntian
التنسيق: Final Year Project
منشور في: 2008
الموضوعات:
DRNTU::Business::Industries and labor
الوصول للمادة أونلاين:http://hdl.handle.net/10356/8910
الوسوم: إضافة وسم
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الوصف
الملخص:This report seeks to assess the service quality standards of Singapore's public bus services from a commuter's perspective and compares the performance of SBS Transit and TIBS, using the SERVQUAL model. Recommendations for improvements to the service providers are also suggested.

مواد مشابهة