Public's perception of the bus service standards in Singapore.

• Main Authors: Quek, Boon Hwee., Tan, Yong Seng., Teng, Kelvin Hua Hon.
• 其他作者: Yao, Shuntian
• 格式: Final Year Project
• 出版: 2008
• 主題: DRNTU::Business::Industries and labor
• 在線閱讀: http://hdl.handle.net/10356/8910

This report seeks to assess the service quality standards of Singapore's public bus services from a commuter's perspective and compares the performance of SBS Transit and TIBS, using the SERVQUAL model. Recommendations for improvements to the service providers are also suggested.