Effectiveness of PDI CSI (customer service inventory) as a screening tool for customer service positions in the local retailing industry.

• المؤلفون الرئيسيون: Choy, Ginggi Mun Yee., Ong, Ruoh Tzhi., Tay, Khee Khee.
• مؤلفون آخرون: Ho, Janice Ti Shan
• التنسيق: Final Year Project
• منشور في: 2008
• الموضوعات: DRNTU::Business::Marketing::Customer services
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/10704

A pre-employment test, the Customer Service Inventory (CSI), was developed by Personnel Decisions, Inc. (PDI) to identify applicants with the desirable personality traits and skills required to fill these customer service positions. Our study’s main objective is, thus, to validate the use of this CS...