Effectiveness of PDI CSI (customer service inventory) as a screening tool for customer service positions in the local retailing industry.

• Main Authors: Choy, Ginggi Mun Yee., Ong, Ruoh Tzhi., Tay, Khee Khee.
• 其他作者: Ho, Janice Ti Shan
• 格式: Final Year Project
• 出版: 2008
• 主題: DRNTU::Business::Marketing::Customer services
• 在線閱讀: http://hdl.handle.net/10356/10704
• 機構: Nanyang Technological University

A pre-employment test, the Customer Service Inventory (CSI), was developed by Personnel Decisions, Inc. (PDI) to identify applicants with the desirable personality traits and skills required to fill these customer service positions. Our study’s main objective is, thus, to validate the use of this CS...