Silence Speaks Volumes: The Effectiveness of Reticence for Repairing Trust Violations

• Main Authors: FERRIN, Donald L., Kim, Peter H., Cooper, Cecily D., Dirks, Kurt T.
• 格式: text
• 語言: English
• 出版: Institutional Knowledge at Singapore Management University 2005
• 主題: Trust; apologizing; denial; integrity; attitude; employment interviewing; Organizational Behavior and Theory
• 在線閱讀: https://ink.library.smu.edu.sg/lkcsb_research/2527; https://doi.org/10.5465/AMBPP.2005.18778530

Prior research on trust repair has focused primarily on the effects of apology and denial. We recognize another form of verbal response: reticence. Although reticence is sometimes used for strategic reasons (e.g., to unjustifiably evade culpability), reticence is also used in many situations because...