Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations

• Main Authors: KIM, Peter H., FERRIN, Donald L., COOPER, Cecily D., DIRKS, Kurt T.
• 格式: text
• 語言: English
• 出版: Institutional Knowledge at Singapore Management University 2004
• 主題: apology; denial; repairing trust; integrity; competence; trust violations; evidence of guilt; job candidate; Business; Organizational Behavior and Theory
• 在線閱讀: https://ink.library.smu.edu.sg/lkcsb_research/2368; https://ink.library.smu.edu.sg/context/lkcsb_research/article/3367/viewcontent/RemovingShadowSuspicion_afv.pdf
• 機構: Singapore Management University

Two studies were conducted to examine the implications of an apology versus a denial for repairing trust after an alleged violation. Results reveal that trust was repaired more successfully when mistrusted parties (a) apologized for violations concerning matters of competence but denied culpability...