KIM, P. H., FERRIN, D. L., COOPER, C. D., & DIRKS, K. T. (2004). Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations. Institutional Knowledge at Singapore Management University.
استشهاد بنمط شيكاغوKIM, Peter H., Donald L. FERRIN, Cecily D. COOPER, و Kurt T. DIRKS. Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations. Institutional Knowledge at Singapore Management University, 2004.
MLA استشهادKIM, Peter H., Donald L. FERRIN, Cecily D. COOPER, و Kurt T. DIRKS. Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations. Institutional Knowledge at Singapore Management University, 2004.