Customer satisfaction in taxi industry.

• المؤلفون الرئيسيون: Ker, Edwin., Tan, Hong Yong., Wong, Yoke Yee.
• مؤلفون آخرون: Wu, Yuan
• التنسيق: Final Year Project
• منشور في: 2008
• الموضوعات: DRNTU::Business::Industries and labor
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/9952
• المؤسسة: Nanyang Technological University

This research seeks to examine the level of customer satisfaction in the Singapore Taxi Industry. It provides a guide for taxi operators to know which are the factors that may be lacking in the provision of quality service.