Service quality of DBS internet banking services.

• المؤلفون الرئيسيون: Cheng, Li Ying., Koh, Karen Puay Ling., Lim, Emily Mei Yin.
• مؤلفون آخرون: Tan, Khoon Eng
• التنسيق: Final Year Project
• منشور في: 2008
• الموضوعات: DRNTU::Business::Marketing::Customer services; DRNTU::Business::Finance::Electronic banking
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/8682
• المؤسسة: Nanyang Technological University

This research paper aims to ascertain the level of service quality the DBS internet banking website provides for its customers, focusing namely on the undergraduate segment.