Service quality of DBS internet banking services.

• Main Authors: Cheng, Li Ying., Koh, Karen Puay Ling., Lim, Emily Mei Yin.
• 其他作者: Tan, Khoon Eng
• 格式: Final Year Project
• 出版: 2008
• 主題: DRNTU::Business::Marketing::Customer services; DRNTU::Business::Finance::Electronic banking
• 在線閱讀: http://hdl.handle.net/10356/8682

This research paper aims to ascertain the level of service quality the DBS internet banking website provides for its customers, focusing namely on the undergraduate segment.