Click and mortar of retail banking : Singapore context

• المؤلفون الرئيسيون: Toh, Lay Kim, Vivi Triyanti Nugroho, Yeo, Luck Koon
• مؤلفون آخرون: Gupta, Vivek
• التنسيق: Final Year Project
• منشور في: 2008
• الموضوعات: DRNTU::Business::Finance::Banking
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/8595

This research paper investigates customers’ perception on the determinants for Internetand Physical Banking. The paper also contrasts the perceptions of users on the retail products offered inInternet Banking and Physical Banking. Subsequently, customers’ satisfaction rating towards Internet Banking and Physical Banking was compared and contrasted.