PENGARUH KUALITAS LAYANAN PADA KOMITMEN KONSUMEN DAN LOYALITAS KONSUMEN
This study aims to analyze the influence of tangibles, reliability, responsiveness, assurance, and empathy of affective commitment, calculative commitment, and consumers� loyalty
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格式: | Theses and Dissertations NonPeerReviewed |
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[Yogyakarta] : Universitas Gadjah Mada
2011
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在線閱讀: | https://repository.ugm.ac.id/97217/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=53715 |
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機構: | Universitas Gadjah Mada |