ANALYSIS OF QUEUEING SYTEM AND TELLER’S SERVICE OPTIMIZATION AT THE SUB-BRANCH OFFICE OF BANK BJB FOR THE REGIONAL GOVERNMENT OF WEST BANDUNG REGENCY

ANALYSIS OF QUEUEING SYTEM AND TELLER’S SERVICE OPTIMIZATION AT THE SUB-BRANCH OFFICE OF BANK BJB FOR THE REGIONAL GOVERNMENT OF WEST BANDUNG REGENCY

The banking industry faces challenges in maintaining speed and efficiency in customer service, leading to customer dissatisfaction and reduced operational efficiency. This study focuses on the queuing system and teller service optimization at Bank BJB sub-branch office in West Bandung Regency, aimin...

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Bibliographic Details
Main Author: Reza Kamil Risnaedi, Muhamad
Format: Theses
Language:Indonesia
Subjects:
Manajemen umum
Online Access:https://digilib.itb.ac.id/gdl/view/80045
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Institution: Institut Teknologi Bandung
Language: Indonesia

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