SERVICE TIME IMPROVEMENT PROPOSITION FOR INSURANCE CUSTOMER OPERATION AT BPJS KESEHATAN WEST BANDUNG OFFICE: A DISCRETE EVENT SIMULATION APPROACH
BPJS Kesehatan is one of the public legal entities in Indonesia and provides public services to the public, one of which is the administration process service and the provision of face-to-face information directly to the nearest BPJS Kesehatan office. The Customer Satisfaction Index is an assessment...
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| 主要作者: | |
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| 格式: | Theses |
| 語言: | Indonesia |
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| 在線閱讀: | https://digilib.itb.ac.id/gdl/view/71523 |
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