ANALYSIS OF QUEUEING SYTEM AND TELLERâS SERVICE OPTIMIZATION AT THE SUB-BRANCH OFFICE OF BANK BJB FOR THE REGIONAL GOVERNMENT OF WEST BANDUNG REGENCY
The banking industry faces challenges in maintaining speed and efficiency in customer service, leading to customer dissatisfaction and reduced operational efficiency. This study focuses on the queuing system and teller service optimization at Bank BJB sub-branch office in West Bandung Regency, aimin...
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| 格式: | Theses |
| 語言: | Indonesia |
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| 在線閱讀: | https://digilib.itb.ac.id/gdl/view/80045 |
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| 機構: | Institut Teknologi Bandung |
| 語言: | Indonesia |