Characteristics of ERP software maintenance: A multiple case study

• المؤلفون الرئيسيون: NAH, Fiona Fui-hoon, FAJA, Silvana, CATA, Teuta
• التنسيق: text
• اللغة: English
• منشور في: Institutional Knowledge at Singapore Management University 2001
• الموضوعات: enterprise resource planning; software maintenance lifecycle; maintenance trends; Databases and Information Systems; Software Engineering
• الوصول للمادة أونلاين: https://ink.library.smu.edu.sg/sis_research/9954; https://ink.library.smu.edu.sg/context/sis_research/article/10954/viewcontent/Characteristics_of_ERP_av.pdf

A multiple case study approach was employed to identify maintenance activities pertaining to enterprise resource planning (ERP) implementation, classify them into maintenance categories, and assess their relative frequency at various stages of the ERP maintenance lifecycle. Five maintenance categori...