When More Blame is Better than Less: The Effects of Internal and External Attributions for Repairing Trust after a Competence- or Integrity-Based Trust Violation

• Main Authors: KIM, Peter H., DIRKS, Kurt T., COOPER, Cecily D., FERRIN, Donald L.
• 格式: text
• 語言: English
• 出版: Institutional Knowledge at Singapore Management University 2006
• 主題: Human Resources Management; Organizational Behavior and Theory
• 在線閱讀: https://ink.library.smu.edu.sg/lkcsb_research/2578; https://doi.org/10.1016/j.obhdp.2005.07.002

This study examines the trust repair implications of apologizing with an internal vs. external attribution after a competence- vs. integrity-based trust violation. By considering theory regarding differences in the perceived diagnosticity of information about competence vs. integrity, we note that t...