DBS Bank: Championing change
On 6 April 2011, Paul Cobban, head of process improvement at Singapore-based DBS Bank saw an opportunity to improve the bank's business operations and how it served its customers. One area in particular, the loan-origination process, was cumbersome and often cited as a source of excessive custo...
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| المؤلفون الرئيسيون: | , |
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| التنسيق: | text |
| اللغة: | English |
| منشور في: |
Institutional Knowledge at Singapore Management University
2012
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| الموضوعات: | |
| الوصول للمادة أونلاين: | https://ink.library.smu.edu.sg/cases_coll_all/21 https://cmp.smu.edu.sg/case/2061 |
| الوسوم: |
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| المؤسسة: | Singapore Management University |
| اللغة: | English |