Empirical assessment and application of SERVQUAL in Holland Village full service restaurants.

SERVQUAL measures service quality as the gap between consumer’s expectations and perceptions. A modified version was issued to tertiary students patronizing full-service restaurants in Holland Village. The reliability of the instrument, its construct and dimensionality, and the extent of gaps on ser...

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Main Authors:	Lim, Ee Tin., Lin, Qihui., Tan, Joey Jing Jie.
其他作者:	Low, Peter Issac Siow Siam
格式:	Final Year Project
出版:	2008
主題:	DRNTU::Business::Marketing::Customer services
在線閱讀:	http://hdl.handle.net/10356/9465
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!
機構:	Nanyang Technological University

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spelling	sg-ntu-dr.10356-94652023-05-19T03:30:03Z Empirical assessment and application of SERVQUAL in Holland Village full service restaurants. Lim, Ee Tin. Lin, Qihui. Tan, Joey Jing Jie. Low, Peter Issac Siow Siam Nanyang Business School DRNTU::Business::Marketing::Customer services SERVQUAL measures service quality as the gap between consumer’s expectations and perceptions. A modified version was issued to tertiary students patronizing full-service restaurants in Holland Village. The reliability of the instrument, its construct and dimensionality, and the extent of gaps on service quality are being examined. 2008-09-24T07:32:38Z 2008-09-24T07:32:38Z 2004 2004 Final Year Project (FYP) http://hdl.handle.net/10356/9465 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Marketing::Customer services
spellingShingle	DRNTU::Business::Marketing::Customer services Lim, Ee Tin. Lin, Qihui. Tan, Joey Jing Jie. Empirical assessment and application of SERVQUAL in Holland Village full service restaurants.
description	SERVQUAL measures service quality as the gap between consumer’s expectations and perceptions. A modified version was issued to tertiary students patronizing full-service restaurants in Holland Village. The reliability of the instrument, its construct and dimensionality, and the extent of gaps on service quality are being examined.
author2	Low, Peter Issac Siow Siam
author_facet	Low, Peter Issac Siow Siam Lim, Ee Tin. Lin, Qihui. Tan, Joey Jing Jie.
format	Final Year Project
author	Lim, Ee Tin. Lin, Qihui. Tan, Joey Jing Jie.
author_sort	Lim, Ee Tin.
title	Empirical assessment and application of SERVQUAL in Holland Village full service restaurants.
title_short	Empirical assessment and application of SERVQUAL in Holland Village full service restaurants.
title_full	Empirical assessment and application of SERVQUAL in Holland Village full service restaurants.
title_fullStr	Empirical assessment and application of SERVQUAL in Holland Village full service restaurants.
title_full_unstemmed	Empirical assessment and application of SERVQUAL in Holland Village full service restaurants.
title_sort	empirical assessment and application of servqual in holland village full service restaurants.
publishDate	2008
url	http://hdl.handle.net/10356/9465
_version_	1770565706997301248

Empirical assessment and application of SERVQUAL in Holland Village full service restaurants.

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