A study on patient satisfaction in a batch allocation environment

The purpose of this paper is to study the queuing problem in Singapore’s healthcare system and increase patient satisfaction by improving their queuing experience. This paper investigates the impact of waiting time and serving order of patients on their satisfaction as well as the relations...

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書目詳細資料
Main Authors: Ma, Xiaoqian, Yin, Ranran, Anshu Garodia
其他作者: Wang Qinan
格式: Final Year Project
語言:English
出版: 2014
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在線閱讀:http://hdl.handle.net/10356/56089
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機構: Nanyang Technological University
語言: English