Eliza in the uncanny valley : anthropomorphizing consumer robots increases their perceived warmth but decreases liking

• المؤلفون الرئيسيون: Kim, Seo Young, Schmitt, Bernd H., Thalmann, Nadia Magnenat
• مؤلفون آخرون: Institute for Media Innovation (IMI)
• التنسيق: مقال
• اللغة: English
• منشور في: 2021
• الموضوعات: Business::Industries and labor; Anthropomorphism; Consumer Robots
• الوصول للمادة أونلاين: https://hdl.handle.net/10356/151337
• المؤسسة: Nanyang Technological University

Consumer robots are predicted to be employed in a variety of customer-facing situations. As these robots are designed to look and behave like humans, consumers attribute human traits to them—a phenomenon known as the “Eliza Effect.” In four experiments, we show that the anthropomorphism of a consume...