Eliza in the uncanny valley : anthropomorphizing consumer robots increases their perceived warmth but decreases liking

• Main Authors: Kim, Seo Young, Schmitt, Bernd H., Thalmann, Nadia Magnenat
• 其他作者: Institute for Media Innovation (IMI)
• 格式: Article
• 語言: English
• 出版: 2021
• 主題: Business::Industries and labor; Anthropomorphism; Consumer Robots
• 在線閱讀: https://hdl.handle.net/10356/151337

Consumer robots are predicted to be employed in a variety of customer-facing situations. As these robots are designed to look and behave like humans, consumers attribute human traits to them—a phenomenon known as the “Eliza Effect.” In four experiments, we show that the anthropomorphism of a consume...