Customer satisfaction : case study on CARREFOUR.

• المؤلفون الرئيسيون: Koh, Hwee Ming., Tan, Hsu Ping.
• مؤلفون آخرون: Bhatnagar, Rohit
• التنسيق: Final Year Project
• منشور في: 2008
• الموضوعات: DRNTU::Business::Industries and labor
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/11013
• المؤسسة: Nanyang Technological University

This study is conducted to understand how foreign supermarket companies such as Carrefour are faring in their efforts to achieve customer satisfaction in Singapore. Carrefour is evaluated against the five factors which we believed would contribute towards determining the level of customer satisfacti...