The effect of robot service quality on consumer repurchase intention with customer experience as a mediating variable at Dunkin' Philippines

• المؤلفون الرئيسيون: Lopez, Kendale Joshua C., Nolasco, Joseph Venjamin C., Park, Jimin, Polines, Chrys Daicee T.
• التنسيق: text
• اللغة: English
• منشور في: Animo Repository 2023
• الموضوعات: Robots, Industrial; Customer services; Consumer behavior; Technology and Innovation
• الوصول للمادة أونلاين: https://animorepository.dlsu.edu.ph/etdb_dsi/159; https://animorepository.dlsu.edu.ph/context/etdb_dsi/article/1152/viewcontent/The_Effect_of_Robot_Service_Quality_on_Consumer_Repurchase_Intent2_Redacted.pdf

Service robots in restaurants have slowly become a global trend as machines and automation dominate industries. Countries such as China, Japan, and South Korea have been leading Asia in utilizing robots as waiters at restaurants. Dunkin', one of the leading baked goods and coffee chain companie...