Work-family demands, resources and outcomes among Filipino call center agents

• المؤلف الرئيسي: Puthukulangara, Abraham
• التنسيق: text
• اللغة: English
• منشور في: Animo Repository 2010
• الموضوعات: Call center agents—Philippines—Psychology; Call center agents—Philippines—Social conditions; Counseling Psychology
• الوصول للمادة أونلاين: https://animorepository.dlsu.edu.ph/etd_masteral/6080; https://animorepository.dlsu.edu.ph/cgi/viewcontent.cgi?article=13082&context=etd_masteral
• المؤسسة: De La Salle University

This study explored the work-family demands, resources and derived outcomes of selected young Filipino call center agents in Metro Manila. The participants of the study consisted of 12 adults (five females and seven males) within the age bracket of 21-34 years. Utilizing the qualitative research des...