Evaluasi Penerapan Sistem Teknologi Informasi Dalam Upaya Meningkatkan Kinerja Kantor Pelayanan Pajak (Studi pada Kantor Pelayanan Pajak Madya Tangerang)
Public organization is an organization established with the purpose of providing services to the public. This led to a public organization measured its success through the effectiveness and efficiency in providing services to the public. Madya Tangerang Tax Office as a public organization which is o...
محفوظ في:
| المؤلفون الرئيسيون: | , |
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| التنسيق: | Theses and Dissertations NonPeerReviewed |
| منشور في: |
[Yogyakarta] : Universitas Gadjah Mada
2011
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| الموضوعات: | |
| الوصول للمادة أونلاين: | https://repository.ugm.ac.id/89851/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=51154 |
| الوسوم: |
إضافة وسم
لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!
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| المؤسسة: | Universitas Gadjah Mada |
| الملخص: | Public organization is an organization established with the purpose of
providing services to the public. This led to a public organization measured its
success through the effectiveness and efficiency in providing services to the
public. Madya Tangerang Tax Office as a public organization which is oriented to
the community trying to provide better service to try and to improve the
effectiveness and efficiency of performance with information technology systems.
According to Norton and Kaplan in Gaspersz (2005), financial goals is not
an appropriate primary goal for the public sector. Governmental organizations
measure their success through the ability to regulate a number of budget
expenditure on tangible needs of the community, other government agencies and
national governments. Wim Van Grembergen (2001) conducted the Balance
Scorecard to IT adoption which eventually resulted in the IT-Balanced Scorecard
method. Therefore, this study tried to measure the role of information technology
systems using IT-Balanced Scorecard, through 4 (four) perspectives, such as
financial, customer satisfaction, internal business processes, as well as training
and learning.
This study examines the results of the implementation by using
information technology system to improve the performance of the tax office in
financial, customer satisfaction, internal business processes as well as training and
learning. Meanwhile, IT problems are challenges ahead for the implementation of
IT to work better in accordance with the perspective that has been measured. |
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