Analisis hubungan antara kualitas pelayanan terhadap kepuasan dan loyalitas pelanggan instalasi farmasi Rumah Sakit Umum Daerah Cilacap
Quality of service in service-based industries including health service industry is very important. Many research in marketing showed that good quality of service would create customer satisfaction and it would end in the loyalty of the customer to the company. This research aimed at knowing the qua...
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| Format: | Theses and Dissertations NonPeerReviewed |
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[Yogyakarta] : Universitas Gadjah Mada
2010
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| Online Access: | https://repository.ugm.ac.id/85439/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=46303 |
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| Institution: | Universitas Gadjah Mada |