ANALISIS KECOCOKAN STRATEGI BNI CONTACT CENTER SETELAH ADANYA PERUBAHAN ORGANISASI Studi Kasus di PT BNI Tbk
This research is a case study in the Contact Center Division of BNI (BNI Call) at PT BNI Tbk . The purpose of this study was to determine the suitability of the strategies used by BNI Call is in conformity with the wishes of the management of PT BNI Tbk . This study based on two framework on the boo...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2014
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/133557/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=74257 |
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| Institution: | Universitas Gadjah Mada |