ANALISIS KECOCOKAN STRATEGI BNI CONTACT CENTER SETELAH ADANYA PERUBAHAN ORGANISASI Studi Kasus di PT BNI Tbk

• Main Authors: , Rizki Aditya Wardhana, , Prof. Dr. Goedono, MBA, Ph.D.
• 格式: Theses and Dissertations NonPeerReviewed
• 出版: [Yogyakarta] : Universitas Gadjah Mada 2014
• 主題: ETD
• 在線閱讀: https://repository.ugm.ac.id/133557/; http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=74257
• 機構: Universitas Gadjah Mada

This research is a case study in the Contact Center Division of BNI (BNI Call) at PT BNI Tbk . The purpose of this study was to determine the suitability of the strategies used by BNI Call is in conformity with the wishes of the management of PT BNI Tbk . This study based on two framework on the boo...