STRATEGI DIVISI OPERASIONAL DALAM MENINGKATKAN KUALITAS PELAYANAN RAMAYANA BALLET PRAMBANAN YOGYAKARTA
This study aims to determine how to improve the quality of operational services division Ramayana Ballet Prambanan in Yogyakarta. Operational Division is in charge of the division that caters to tourists. In the Operations Division, perform various tasks including receiving visitors and travelers re...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2014
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/132906/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=73451 |
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| Institution: | Universitas Gadjah Mada |
| Summary: | This study aims to determine how to improve the quality of operational
services division Ramayana Ballet Prambanan in Yogyakarta. Operational
Division is in charge of the division that caters to tourists. In the Operations
Division, perform various tasks including receiving visitors and travelers
requesting admission, invited tourists taking synopsis, directing tourists entered
the stage, take tourists to the seat. Service is an activity or sequence of activities
that occur in the direct interaction between a person and another person or
physical machines, and provide customer satisfaction. |
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