ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN TAMU DALAM PERJALAN HAJI DAN UMROH DI HASUNA TOUR HAJJ AND UMRAH SERVICES YOGYAKARTA
This Research aims to find out if the dimensions in service quality there are tangible, reliability, responsiveness, assurance, and empathy to guest satisfaction at the Hasuna Tour Hajj and Umroh Services and analyze the dominant factors that impact customer satisfaction Hasuna Tour guests. This the...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2014
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/131406/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=71899 |
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