PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DI BIRO PERJALANAN ISKANDARIA TOUR AND TRAVEL TANGERANG, BANTEN

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DI BIRO PERJALANAN ISKANDARIA TOUR AND TRAVEL TANGERANG, BANTEN

This research aims to understand about whether the services quality consisting of tangibles, reliability, responsiveness, assurance and empathy have significant effect to customer�s satisfaction in the travel bureau of Iskandaria Tour and Travel. The research is done by analyzing the service quali...

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Bibliographic Details
Main Authors: , RICO FERNANDO, , Prof. DR. Marsono, S.U
Format: Theses and Dissertations NonPeerReviewed
Published: [Yogyakarta] : Universitas Gadjah Mada 2014
Subjects:
ETD
Online Access:https://repository.ugm.ac.id/130057/
http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=70468
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Institution: Universitas Gadjah Mada

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