EVALUASI KEPUASAN PENGGUNA WI-FI DENGAN METODE IMPORTANCE-PERFORMANCE ANALYSIS DAN CUSTOMER SATISFACTION INDEX (Studi Kasus UGM-Hotspot, Fakultas Teknik, Universitas Gadjah Mada)

• المؤلفون الرئيسيون: , Maulana Hidayat, , Dr. Wing Wahyu Winarno, MAFIS, CA, Ak.
• التنسيق: Theses and Dissertations NonPeerReviewed
• منشور في: [Yogyakarta] : Universitas Gadjah Mada 2014
• الموضوعات: ETD
• الوصول للمادة أونلاين: https://repository.ugm.ac.id/129232/; http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=69620
• المؤسسة: Universitas Gadjah Mada

Faculty of Engineering in Gadjah Mada University is one of the faculties that has implemented Wi-Fi technology which follows the policy of single service set identifier named UGM-Hotspot. The implementation�s success of UGMHotspot can be determined by evaluating the Wi-Fi user satisfaction level....