PERANCANGAN SISTEM INFORMASI PELACAKAN LAYANAN PERBAIKAN BERBASIS CUSTOMER RELATIONSHIP MANAGEMENT UNTUK PERUSAHAAN JASA SERVICE CENTER (STUDI PADA T-COMP JOGJA)

• Main Authors: , AGUS SETIAWAN, , Dr. Ir. Eko Nugroho, M.Si.
• 格式: Theses and Dissertations NonPeerReviewed
• 出版: [Yogyakarta] : Universitas Gadjah Mada 2014
• 主題: ETD
• 在線閱讀: https://repository.ugm.ac.id/127746/; http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=68021

Key to the company's success not only from the quality of products/services, but how far the company's efforts to satisfy customers' needs and then provide good service and fun they are to ensure that they become loyal customers. CRM allows the creation of customer loyalty not only in...