ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP PENCAPAIAN KEPUASAN PELANGGAN BAR & RESTORAN X

• المؤلفون الرئيسيون: , Bagusta Christian Jimmy, , Dr. Slamet Santosa Sarwono, MBA.
• التنسيق: Theses and Dissertations NonPeerReviewed
• منشور في: [Yogyakarta] : Universitas Gadjah Mada 2013
• الموضوعات: ETD
• الوصول للمادة أونلاين: https://repository.ugm.ac.id/125546/; http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=65715

Service quality and customer satisfaction are two important concepts that need to be understood by a company in order to grow in the competitive climate of the hospitality industry. Service quality as part of value proposition is proved to have an effect on customer satisfaction that becomes the ben...