EVALUASI PENERAPAN BALANCED SCORECARD SEBAGAI SISTEM PENGUKURAN KINERJA ORGANISASI (Studi Kasus Pada Institut Manajemen Telkom Bandung)

• المؤلفون الرئيسيون: , marhenda aditiyo, , Dr. R.A. Supriyono, S.U.
• التنسيق: Theses and Dissertations NonPeerReviewed
• منشور في: [Yogyakarta] : Universitas Gadjah Mada 2012
• الموضوعات: ETD
• الوصول للمادة أونلاين: https://repository.ugm.ac.id/100723/; http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=57428

Competition faced by private colleges and universities increasingly severe. College, especially private colleges are required to work more professional in managing the university. During this time, college performance measurement is mostly done by using financial ratios and performance assessment conducted by the National Accreditation Board. This study aims to evaluate the application of Balanced Scorecard as the organization's performance measurement system in Bandung Telkom Institute of Management. Balanced Scorecard ideal should be able to translate and communicate the vision and strategy of the organization, so as to overcome the weaknesses of the performance measures that focus on financial performance. This is done by conducting a comprehensive performance measurement management from four perspectives, namely financial perspective, customer, internal business processes and learning and growth. The conclusion from this study indicate that the application of Balanced Scorecard at the Bandung Telkom Institute of Management has not yet comprehensive and well integrated, so it does not have a causal relationship. In addition, the integration of the relationship between goals, indicators and targets used in the Bandung Telkom Institute of Management is still lacking