Influence of Satisfaction and Loyalty on Net Promoter Score (NPS) in Academic Libraries in Indonesia

• المؤلفون الرئيسيون: Dyah Puspitasari Srirahayu, DYAH, Esti Putri Anugrah, ESTI
• التنسيق: مقال PeerReviewed
• اللغة: English; English; English; English; English
• منشور في: Emerald Publishing Limited 2021
• الموضوعات: Z Bibliography. Library Science. Information Resources; Z719 Libraries (General)
• الوصول للمادة أونلاين: https://repository.unair.ac.id/117630/1/7%20Influence%20of%20Satisfaction%20and%20Loyalty%20on%20Net%20Promoter%20Score%20%28NPS%29%20in%20Academic%20Libraries%20in%20Indonesia.pdf; https://repository.unair.ac.id/117630/2/Influence%20of%20Satisfaction%20and%20Loyalty%20on%20Net%20Promoter%20Score%20%28NPS%29%20in%20Academic%20Libraries%20in%20Indonesia.pdf; https://repository.unair.ac.id/117630/4/7%20Influence%20of%20Satisfaction%20and%20Loyalty%20on%20Net%20Promoter%20Score%20%28N.pdf; https://repository.unair.ac.id/117630/7/Influence%20of%20Satisfaction%20and%20Loyalty%20on%20Net%20Promoter%20Score%20%28NPS%29%20in%20Academic%20Libraries%20in%20In.pdf; https://repository.unair.ac.id/117630/9/Influence%20of%20Satisfaction%20and%20Loyalty%20on%20Net%20Promoter%20Score%20%28NPS%29%20in%20Academic%20Libraries%20in%20Indonesia.pdf; https://repository.unair.ac.id/117630/; https://www.emerald.com/insight/content/doi/10.1108/LM-06-2020-0090/full/html
• المؤسسة: Universitas Airlangga

Purpose – This study aims to determine the NPS score of state academic libraries users in Indonesia, the relationship between user loyalty and NPS scores and the relationship between user satisfaction with NPS. Design/methodology/approach – The method used in this research is quantitative explanato...