Model Kompetensi Customer Service Perbankan Di Era Digital: Studi Pada Bank BCA KCU Indrapura Surabaya

• Main Author: Fitria Handayani
• Format: Theses and Dissertations NonPeerReviewed
• Language: Indonesian; Indonesian; Indonesian; Indonesian; Indonesian; Indonesian; Indonesian; Indonesian; Indonesian; Indonesian; Indonesian; Indonesian
• Published: 2020
• Subjects: HG1501-3550 Banking; TK7868.D5 Digital electronics and Electronic circuit design
• Online Access: http://repository.unair.ac.id/103384/5/1.%20HALAMAN%20JUDUL.pdf; http://repository.unair.ac.id/103384/1/2.%20ABSTRAK.pdf; http://repository.unair.ac.id/103384/3/3.%20DAFTAR%20ISI.pdf; http://repository.unair.ac.id/103384/4/4.%20BAB%20I%20PENDAHULUAN.pdf; http://repository.unair.ac.id/103384/11/5.%20BAB%20II%20TINJAUAN%20PUSTAKA.pdf; http://repository.unair.ac.id/103384/9/6.%20BAB%20III%20KERANGKA%20PEMIKIRAN.pdf; http://repository.unair.ac.id/103384/12/7.%20BAB%20IV%20METODOLOGI%20PENELITIAN.pdf; http://repository.unair.ac.id/103384/13/8.%20BAB%20V%20HASIL%20PENELITIAN.pdf; http://repository.unair.ac.id/103384/8/9.%20BAB%20VI%20KESIMPULAN%20DAN%20SARAN.pdf; http://repository.unair.ac.id/103384/7/10.%20DAFTAR%20PUSTAKA.pdf; http://repository.unair.ac.id/103384/10/11.%20LAMPIRAN.pdf; http://repository.unair.ac.id/103384/6/12.%20PERNYATAAN%20KEEDIAAN%20PUBLIKASI.pdf; http://repository.unair.ac.id/103384/; http://www.lib.unair.ac.id
• Institution: Universitas Airlangga

This study aims to describe the Customer Service (CS) competency model in the digital era at Bank BCA KCU Indrapura. This research used qualitative method with a case study approach, which very suitable to see a unique phenomenon. The process of data collection in this study used a depth interviews...