Opportunistic customer claiming during service recovery

Opportunistic customer claiming during service recovery

10.1007/s11747-009-0177-6

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書目詳細資料
Main Authors:	Wirtz, J., McColl-Kennedy, J.R.
其他作者:	MARKETING
格式:	Article
出版:	2013
主題:	Cheating Claiming Justice Opportunistic customer behavior Service recovery
在線閱讀:	http://scholarbank.nus.edu.sg/handle/10635/43899
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!
機構:	National University of Singapore

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