Crisis management in the travel industry : the impact and management of SARS in the Singapore hotel industry.

• Main Authors: Cheng, Yu Hua., Chua, Yan Ping., Ng, Alex Xun-Yi.
• 其他作者: Henderson, Joan C.
• 格式: Final Year Project
• 出版: 2008
• 主題: DRNTU::Business::Management::Crisis management
• 在線閱讀: http://hdl.handle.net/10356/9162
• 機構: Nanyang Technological University

Looks at the impact of SARS on the Singapore hotel industry and relevant reactions of the respective managements and authorities, examining the extent to which disaster or crisis management plans were utilized, the usefulness and effectiveness of such plans, and their roles in sustaining the hotels...