Lee, L. S., Sim, P. L., Koh, T. K., & Lee, K. K. F. (2008). Business process reengineering of the IT helpdesk with ARIS Toolset Release 6.0: The case of VLP company.
استشهاد بنمط شيكاغوLee, Li Sze., Poh Len Sim, Tze Kin Koh, و Kenny Kwai Fong Lee. Business Process Reengineering of the IT Helpdesk With ARIS Toolset Release 6.0: The Case of VLP Company. 2008.
MLA استشهادLee, Li Sze., Poh Len Sim, Tze Kin Koh, و Kenny Kwai Fong Lee. Business Process Reengineering of the IT Helpdesk With ARIS Toolset Release 6.0: The Case of VLP Company. 2008.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.