APA引文

Chen, P., & School, N. B. (2011). A way toward customer retention in the Singapore services industry.

Chicago Style Citation

Chen, Pei-Yi., and Nanyang Business School. A Way Toward Customer Retention in the Singapore Services Industry. 2011.

MLA引文

Chen, Pei-Yi., and Nanyang Business School. A Way Toward Customer Retention in the Singapore Services Industry. 2011.

警告：這些引文格式不一定是100％准確.