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            ______    _  __     ___     __   __  
    ___    /_   _//  | |/ //   / _ \\   \ \\/ // 
   /   ||   -| ||-   | ' //   / //\ \\   \   //  
  | [] ||   _| ||_   | . \\  |  ___  ||  / . \\  
   \__ ||  /_____//  |_|\_\\ |_||  |_|| /_//\_\\ 
    -|_||  `-----`   `-` --` `-`   `-`  `-`  --` 
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Text this: Expectations and perceptions of service quality : a study on customer satisfaction of the low-cost airline industry in Singapore.